Online: Buying online from Vanilla Room is easy: browse through our categories and click the “Add to cart” button for any item you’d like. When you’ve finished shopping, click through to your shopping cart and enter your delivery address and credit card details as requested. We accept Mastercard and Visa.
We use eWay, a secure payment gateway, to accept credit card payments. You also have the assurance of 128-bit encryption on our website, ensuring complete security for your details.
By phone: If you prefer, you can phone us on (03) 9568 0349 to place your order with our staff. Please have your credit card details ready for prompt despatch of your order. We will also accept payment by cheque or postal order, with your order being sent once the cheque has been cleared.
Our mail address is:
66 Poath Rd, Hughesdale, Vic 3166, Australia.
Gift wrapping and delivery
We will gladly gift wrap your goods if this is requested. If you’d like your gift to go straight to the person you’re giving it to, please supply us with their name and address.
Delivery and charges
Flat rate Australia-wide: $8.00 Orders over $150: Free delivery For international shipping quotes, please contact us by email or phone us on (03) 9568 0349.
Stock permitting, all goods are usually posted within 24 hours and should reach you safely in one to six days, depending on your location.
We use Australia Post Express Post satchels for orders that will fit in an Express Post satchel or, alternatively, they will be sent registered via Australia Post Parcel Service (two business days expected delivery).
If you require a large order to be sent Express Post, please email or phone us to discuss cost.
Availability of goods
All goods listed on our website will normally be in stock. If an item is out of stock, however, we will advise you promptly and contact you to discuss revised delivery times or refund options.
Cancelling an order
If you wish to change or cancel your order, you must immediately contact us by telephone on (03) 9568 0349 or email and we will endeavour to accommodate your request, if the products have not been dispatched. If you change or cancel your order more than 48 hours after you’ve placed it, we may charge you for costs we have incurred. For more details, please see the “Terms and conditions” link on this website.
Exchange and returns
We carefully select all of our products with quality in mind. If you are not completely happy we will be glad to help you choose something else. We will exchange any item within 14 days of the purchase date. If you wish to return an item you must contact us by telephone or email first to discuss the matter. If you believe any products are faulty, please contact us immediately on (03) 9568 0349.
Returned items will only be accepted if they are returned in the same condition as they were delivered, complete with any tags. You will be responsible for all postage costs, unless the item is faulty or we have made a mistake with the item chosen or the delivery.
Customer satisfaction
We value you as our customer and it’s important to us that you’re completely satisfied with our service. If, however, you’re not 100% satisfied, please contact us and we will do our utmost to solve any issues.
